Refund Policy

Return & Refund Terms:

Eligibility: Items may be returned within 100 days of the purchase date for a full refund. Items must be in unused, original condition with all packaging intact.

Gift Returns: If you received the item as a gift, the refund will be issued to the original purchaser.

Exclusions: Personalized items are not eligible for return or refund unless there is a manufacturing defect.

Return Process: To initiate a return, contact us at support@lumorajewelry.com with your order number and reason for return.

Refunds:

Processing Time: Refunds will be processed to the original payment method within 5-7 business days once we receive and inspect the returned item.

Late or Missing Refunds (if applicable):

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at support@lumorajewelry.com.